Help with the patient area

You do not need one. You enter your email address and we send you a link. Tap that link — and you are in.

The link is valid for 15 minutes and can be used once. After that you simply request a new one.

• Please also check your spam folder.
• Did you press the button several times? Then only the most recent link works — the earlier ones no longer do.
• We may still have an old address for you. In that case use “No link received?” on the sign-in page and tell us where it should go.

We check this by hand and unlock your access. It takes one to two working days. If it is urgent, call us: 043 200 20 20.

At the top of the patient area you will see “Signed in with … · change email address”. Enter the new address there.

We send a confirmation link to the new address. Only when you tap it does the new address take effect — until then everything stays as it was. That way nobody else can enter an address for you.

Open the page in your browser and choose “Add to Home Screen” (iPhone: the share symbol at the bottom; Android: the three dots at the top right).

After that it looks like an app — no installation, no app store, no account.

At the very top are messages we have written to you — a note before your next appointment, for instance, or information about your medication. New ones are marked “neu” (new).

You will also receive an email saying only that something is waiting for you. The content is deliberately not in the email; it is only here, behind your sign-in.

Under “Was können wir für Sie tun?” (What can we do for you?) you choose your concern. Each has its own short form, and your details are already filled in:

• Ordering medication — a repeat prescription for a preparation you already have from us. We send it to your pharmacy electronically in advance (you receive a copy of that email) and the original by post. You can usually collect it after 2–3 working days.
• Travel certificate — for taking medication across the border. We need your ID number, destination and travel dates.
• Moving or cancelling an appointment — tell us which appointment it is about and what would suit you.
• Something else — a free message to the practice.

After sending you see a confirmation straight away. As a rule we get back to you within one working day.

Everything you have sent us appears in the card “Ihre Anfragen bei uns” (your requests) with the date and its status:

• in Arbeit — in progress: it has reached us and we are dealing with it.
• erledigt — done: we have completed it.

So you do not have to ask whether something arrived — you can see it yourself.

Sometimes we unlock something for you: an explanation, a video, an information sheet about your treatment. It appears in the card “Für Sie” (for you).

None of it replaces a conversation. Questions about it are welcome at your next appointment.

If we have agreed this with you, you will find your diary here: you briefly record how you are doing and how the medication is working. It takes less than a minute.

We see the entries in your file — that makes the next conversation more precise, because nobody has to estimate from memory weeks later.

If you do not see this item, it has not been set up for you. Just say so if you would like it.

Please do not use this form. We only read it during practice hours. Use the numbers at the top of this page — they answer around the clock.

Everything medical we discuss in person, not in passing in writing. That is why the forms do not ask about it: diagnosis, prescription and dosage stay with the practice.

A detailed account belongs in your appointment. Please send us reports from other practitioners by post or bring them along — then they are safely in your file.

On the practice’s own server in Switzerland. No cloud, no advertising company, no sharing with third parties.

Everything you see here sits behind your sign-in. That is why we never put content into an email — an email only tells you that something is waiting.

Dr. med. univ. Michael Pramstaller and Dr. phil. Maria Pramstaller — the two people who treat you anyway. Nobody else.